ODL Quality Standard – June 2018

Wednesday, April 11, 2018 - 13:00

The NHS Equality Council has acknowledged (2015) that more older LGBT+ people are reporting poorer experiences when accessing health and social care and consequently are more likely to delay access to healthcare based on negative experiences resulting in poorer longer term health outcomes than their heterosexual and non-trans peers in the long term.

From June 2018, Opening Doors London will help organisations address this by providing the ‘Pride in Care’ quality standard,  helping reduce any potential fears or misperceptions of homophobia, biphobia and transphobia within care and support services delivered to older LGBT+ people.

The award – which will be formally launched at their conference in June – will be attained through a short, step-by-step, self-assessment process, including policy reviews, staff surveys and internal training supported by ongoing consultancy advice from a team of specialist LGBT+ advisers.

Final assessments will be carried out by trained LGBT+ Community Ambassadors who will make their own site-visits to speak confidentially with staff and service users before producing their final report.

For more information about the ‘Pride in Care’ quality standard and a confidential conversation about pricing, process and timeframe, please email: jim.glennon@openingdoorslondon.org.uk


 

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