Supporter Care Officer (London)

the role

This role will support the akt fundraising team to deliver excellent service to our growing number of current and prospective individual and corporate supporters to ensure strong relationships through written and verbal communication and efficient administration of donations and maintenance of the fundraising CRM.

This is an excellent opportunity for someone interested in starting a career in fundraising or working with in the voluntary sector. 


  • To serve as the primary member of the team to handle queries from akt donors and supporters via phone, email and social media;
  • To perform data entry into our CRM (ThankQ) to ensure data integrity in coding donations, donor information and activity;
  • To prepare donor/stakeholder communication (written, verbal, online), as required;
  • To help facilitate delivery of donor benefits and engagement opportunities;
  • To liaise with the finance team on monthly reconciliation of income;
  • To ensure effective use of Gift Aid by donors and to process claims on a regular basis;
  • To represent akt at fundraising events, as needed;
  • To work with volunteers as required at events and in the office;
  • To ensure compliance with Institute of Fundraising Code of Practice and the Fundraising Regulator;
  • To be able to work effectively on your own and as part of a team in a fast-paced office; and
  • To perform other duties as required by DoF and IGM.

Please click here for more information and to download a Recruitment Pack and Application Form

Based in: 
United Kingdom
Apply by: 
Tuesday, July 16. 2019 - 17:00
E-mail Address: 


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Thursday, July 18, 2019 - 17:00 to 19:00
Friday, July 19, 2019 - 16:00 to 18:30
Saturday, July 20, 2019 - 14:00