Complaints to Statutory Agencies - A Guide for Advice Workers

This information sheet is for advice workers on assisting individuals who are unhappy with the response of a statutory agency to their report of hate crime.

Everyone is entitled to expect a good service from public bodies whose services they use. Internal review and complaints procedures to deal with situations where things have gone wrong are now a common feature of public services.

Despite this, the complaints process can be difficult for individuals to navigate. The guidance below aims to assist advice workers in empowering individuals to speak up when they feel a service has let them down.


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