Complaints to Statutory Agencies - A Guide for Advice Workers

This information sheet is for advice workers on assisting individuals who are unhappy with the response of a statutory agency to their report of hate crime.

Everyone is entitled to expect a good service from public bodies whose services they use. Internal review and complaints procedures to deal with situations where things have gone wrong are now a common feature of public services.

Despite this, the complaints process can be difficult for individuals to navigate. The guidance below aims to assist advice workers in empowering individuals to speak up when they feel a service has let them down.


Search form

Search by filter


Did you know that our Annual Survey collects information about the amazing work that LGBT+ Groups do?! If you're i…
October 14, 2019 - 11:28
Has your LGBT+ Group booked its place on our Annual Conference yet? Hosted in partnership with , the even…
October 11, 2019 - 13:49
There are lots of great opportunities from our Members and that have been added to our Work in the Sector pag…
October 11, 2019 - 10:12


Tuesday, October 15, 2019 - 19:00
Wednesday, October 16, 2019 - 10:30 to 15:30
Saturday, October 19, 2019 - 14:00